Shipping and Delivery Policy

At Ariba Safety, we are committed to providing a reliable, transparent, and customer-focused shipping process. This policy outlines the terms and conditions governing the shipment and delivery of goods purchased through our website. It applies to both domestic (within Canada) and international orders, and is designed to ensure that customers understand their responsibilities and rights regarding shipping, delivery times, customs, and related processes. Please review this policy carefully before placing an order.

  1. Shipping Policies

1.1. Domestic Shipping Options

Ariba Safety partners with trusted carriers to provide a range of shipping options for domestic (Canada) orders. These options are designed to offer flexibility based on delivery speed, cost, and location. The primary shipping carriers we work with include:

  • Canpar
  • FedEx
  • UPS
  • Purolator

During checkout, customers can choose from available shipping methods provided directly by the carrier. These methods range from standard ground shipping to express and overnight options. The carrier’s shipping method names (e.g., "Ground," "Express," "Overnight") are determined by the carrier and cannot be modified by Ariba Safety.

Please note: While these are our primary shipping partners, Ariba Safety reserves the right to use other carriers if necessary, depending on service availability, location, or specific shipping requirements. The costs and delivery times presented at checkout will reflect the carrier’s services, and customers will be informed of any changes in carriers.

1.2. International Shipping Options

For international orders, Ariba Safety uses:

  • UPS
  • FedEx
  • DHL

International shipping services are offered based on the destination country, with options varying between standard international shipping and expedited international services. The available options and associated costs will be displayed during checkout, and estimated delivery times will be provided based on the selected service.

Please note that international shipping is subject to carrier availability and destination country-specific regulations, which may affect delivery times and costs.

1.3. Shipping Costs

Shipping costs are calculated automatically at checkout based on several factors:

  • The weight and dimensions of the products ordered.
  • The shipping destination (whether domestic or international).
  • The shipping method selected by the customer (standard, expedited, express).

These shipping costs are passed directly from the carrier to the customer without any markup by Ariba Safety. The total cost of shipping will be shown to the customer before completing their purchase.

Additional charges may apply for shipping to remote locations or regions with limited carrier access. These costs will also be calculated at checkout based on the carrier’s rates.

1.4. Handling Time and Order Processing

All orders placed with Ariba Safety are subject to a processing period, also known as lead time. The lead time refers to the time required to process, package, and prepare your order for shipment. The lead time is separate from the shipping time provided by the carrier and varies depending on the product ordered:

  • In-stock items are typically processed within 1-3 business days.
  • Custom-made, made-to-order products, and non-stock may take longer to process, with lead times varying from 5-15+ business days depending on product complexity and order volume.

Customers can find estimated lead times on each product page, allowing them to plan accordingly.

1.5. Clarification on Expedited and Overnight Shipping

When selecting expedited or overnight shipping options, it is important to note that the shipping time refers only to the time spent in transit with the carrier. This does not guarantee next-day delivery after the order is placed. The selected shipping method only reflects the transit time after your order has been processed and shipped.

For example:

  • If a product has a 3-5 business day lead time and the customer selects overnight shipping, the order will be shipped using overnight service once the 3-5 business day processing period is complete. The total delivery time will thus include both the processing time and the transit time with the carrier.

We encourage customers to review the product-specific lead times before choosing a shipping method. Ariba Safety cannot expedite the processing period, but if there are any delays in processing your order, you will be notified promptly.

  1. Risk of Loss and Transfer of Title

2.1. Transfer of Risk

All purchases made on the Ariba Safety website are shipped under FOB Shipping Point terms. This means that risk of loss and title for products pass to the customer once the shipment is transferred to the carrier. Once the order is handed over to the shipping carrier, Ariba Safety is no longer responsible for the package, including any damage, loss, or delays that may occur during transit.

Customers are encouraged to monitor their shipment using the tracking information provided in the shipping confirmation email and to ensure someone is available to receive the package upon delivery.

2.2. No Shipping Insurance

Ariba Safety does not offer any form of shipping insurance for products shipped through our store. Some carriers may offer limited insurance on specific shipping methods or for higher-value shipments, but this is determined by the carrier, not Ariba Safety.

Important: It is the customer’s responsibility to review the available shipping options and research whether the selected carrier provides insurance for their shipment. We recommend that customers select a shipping method that includes insurance if they are concerned about potential loss or damage, particularly for high-value or fragile items.

Customers are encouraged to contact the carrier directly for more information about their insurance coverage options.

  1. Delivery Issues and Resolutions

3.1. Delayed Shipments

While Ariba Safety makes every effort to meet the estimated delivery times provided at checkout, delays may occur due to circumstances beyond our control, such as:

  • Carrier delays (e.g., weather conditions, strikes, labor shortages).
  • Customs clearance delays for international shipments.
  • Peak shipping periods (e.g., holiday seasons).

In such cases, Ariba Safety is not responsible for any delays caused by the carrier or external factors. However, if there is a significant delay, we will notify the customer via email with any updates regarding their order.

3.2. Lost or Damaged Shipments

In the rare case that a shipment is lost or damaged during transit, customers must contact our Customer Service team immediately. We will work with the carrier to investigate the issue. Once the issue is confirmed by the carrier, we will either:

  • Provide a replacement product at no additional cost, or
  • Issue a refund.

Customers must report damaged or lost shipments within 5 business days of receipt (or the expected delivery date for lost items). Please retain all packaging and damaged items for inspection, and provide any necessary photographic evidence to assist us in processing the claim.

3.3. Incorrect Shipments

If you receive a product that differs from what was ordered, please contact our Customer Service team within 5 business days of receipt. We will arrange for the incorrect item to be returned (at our expense) and send the correct product or issue a refund.

For more details on our refund and exchange policies, including how partial refunds are handled, please refer to our Return, Refund, and Exchange Policy.

  1. Partial Orders and Back-Ordered Items

4.1. Complete Orders

Ariba Safety typically ships complete orders whenever possible. This means that we generally wait for all items in an order to be available before shipping the full order together.

4.2. Partial Shipments

In some cases, if the majority of an order is available but one or more items are back-ordered with a substantial lead time, we may choose to ship a partial order. This allows customers to receive the in-stock items without having to wait for the back-ordered items to become available.

4.3. Back-Ordered Items

If a partial shipment is made, the back-ordered items will be shipped separately as soon as they become available. No additional shipping charges will be applied for the back-ordered items. Ariba Safety will cover the cost of shipping the back-ordered products when they are sent to the customer.

Customers will be notified if their order is shipped in multiple parts and will receive separate shipping confirmation emails and tracking numbers for each shipment.

  1. Tracking Information and Notifications

5.1. Order and Shipping Confirmation

Once an order is placed, customers will receive an order confirmation email detailing the purchase, including the items ordered, total cost, and estimated processing time.

Once the order has been processed and shipped, customers will receive a shipping confirmation email, which will include a tracking number and a link to track the shipment through the carrier’s website.

5.2. Additional Delivery Notifications

Ariba Safety provides two primary notifications: the order confirmation and the shipping confirmation. Customers who wish to receive additional notifications (such as updates when a package is out for delivery or has been delivered) can set up these notifications directly through the carrier's tracking system using the tracking number provided.

Customers are encouraged to visit the carrier’s website to opt-in to these additional notifications based on their preferences.

  1. International Shipping, Customs, and Import Duties

6.1. Customs Duties and Import Taxes

For international orders, Ariba Safety makes every effort to prepay customs duties, import taxes, and any additional fees on behalf of our customers. However, depending on the destination country, local laws and regulations may require that the receiver pay these fees directly upon receiving the shipment. Some countries have requirements that customs fees must be paid by the receiver, which is outside of our control.

We strongly recommend that international customers contact their local customs office or border authority to confirm the customs requirements for their specific country before placing an order. This ensures that you are aware of any additional costs that may be incurred upon delivery.

6.2. Customs Clearance Delays

International shipments may be subject to customs clearance delays, which are beyond the control of Ariba Safety. These delays may extend the delivery time beyond the original estimate provided at checkout.

While we will do our best to assist in resolving any customs-related issues, Ariba Safety cannot provide refunds or compensation for delays caused by customs clearance procedures.

6.3. Required Documentation

Ariba Safety provides all necessary documentation for international shipments, including:

  • Commercial invoices,
  • Packing lists,
  • C.U.S.M.A
  • Certificates of Conformance (C of C) when applicable,
  • Hazardous goods paperwork, and
  • Any other legally required documentation.

This ensures that your shipment complies with all international shipping and import regulations. If additional documentation is required by your local customs authority, please contact us to provide any necessary paperwork.

  1. Contact Information for Shipping Issues

If you have any questions or concerns regarding your shipment, or if you experience any issues with tracking, delivery, or returns, please contact our Customer Service team:

Email: CSR@AribaSafety.com
Mailing Address: Ariba Safety, 667 Welham Rd #5A, Barrie, ON L4N 0B7

Our team is available to assist you with any shipping or delivery-related concerns.

Legal Notice

This Shipping and Delivery Policy is subject to change at any time without prior notice. Any updates will be posted on our website, and customers are encouraged to review this policy periodically to stay informed of any changes. By placing an order with Ariba Safety, you agree to the terms outlined in this policy.